When should 911 be called?
- 911 is only to be used in emergency situations, which is any situation that requires immediate assistance from the police, fire department or an ambulance.
- If you are ever in doubt, call 911.
- Examples of when to call 911 include: medical emergencies, heart attack or stroke, house fire, domestic violence, burglary or theft in progress, car accident with injuries, suspicious activities.
Who answers when 911 is called?
- The very first emergency personnel you speak with is one of our dispatchers at Scottsville-Allen County 911 Communications Center. They obtain all pertinent information from the caller and dispatch the appropriate agency.
- Dispatchers are responsible for obtaining, documenting, disseminating and tracking activities and information for sheriff’s deputies and police, fire and EMS departments.
- Dispatchers will also offer pre-arrival instructions such as Telephone CPR and controlled bleeding techniques until help arrives.
How do I avoid accidental dials to 911?
- 911 call centers receive thousands of accidental calls to 911, which could cause a delay in service for real emergencies.
- Lock your cell phone so it doesn’t accidentally dial 911.
- Take the battery out before allowing children to play with an old cell phone as even without service they still can dial 911.
- Do not hang up if you accidentally dial 911. Stay on the line and tell the telecommunicator there isn’t an emergency.
- If you are interested in working for our agency, please contact our office.